The Native Hawaiian Hospitality Association (NaHHA) works with the Hawaiʻi Tourism Authority to support and advance their Hawaiian culture initiatives. The 2020-2025 Hawaiʻi Tourism Authority Strategic Plan defines four pillars, of which Hawaiian Culture is one. NaHHA works toward the goals of the Hawaiian Culture pillar while supporting the others.

Cultural Training 

Hoʻokipa: Hawaiʻi Style


This introductory 2.5 hour class will foster a sense of belonging, encourage personal initiative, and build a collective knowledge of the history of place. This class will equip the staff with the tools to ensure that visitors’ needs are met with a high level of satisfaction and that their experience is healing and exemplary. The following concepts will be covered through the class exercises and activities.

Aloha: A foundational value and the core of hoʻokipa

  • Understand and live a deeper meaning of aloha as taught by Aunty Pilahi Pākī, one of Hawai‛i’s treasured kūpuna (elders).

  • Learn about the foundational values that support aloha.

  • See how the expression of each foundational value in our lives enriches us and others.

  • Understand Aloha as the essence of Hawaiian culture and the over-arching value of inclusiveness.

Understanding Hoʻokipa: Going beyond just saying Aloha

  • Exploring hoʻokipa (to host) as the Hawaiian model of hospitality.

  • Discusses the skill sets needed to manage the guest experience and to take the quality of the visitor experience to another level.

  • Discusses the emphasis which will be placed on the quality of the guest experience which depends on the relationship between the host, the guest, and the place and how it is to be deliberately managed.

Kuleana: A privilege and responsibility

  • Discusses effectuating kuleana by understanding its meaning through moʻolelo (stories).

  • Explores kuleana as the building blocks of responsibility and how it is deeply rooted to understanding ones “sense of purpose” in both life and work.

  • Objectives are to learn accountability, good work ethic, and dependability as a result of identifying ones kuleana.

Introduction to ʻŌlelo Hawaiʻi

  • Practice the piʻaʻpa, the Hawaiian alphabet. Learn proper pronunciation and the basics of the Hawaiian language.

  • Exercises include Hakalama drills, popular Oʻahu place names, and significant people in Hawaiian history.

310 Paoakalani Ave #201a,

Honolulu, HI 96815

(808) 628-6374

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©2019 by Native Hawaiian Hospitality Association.